The term marketing funnel, or conversion tunnel, refers to the journey taken by a visitor to your site until they decide to purchase. It will capture and then guide the target audience interested in your offers and thus generate leads! The sales and marketing funnel is very popular when it comes to digital marketing and inbound marketing. It is still very poorly understood so we have written a guide for you to create and optimize yours.
Funnel marketing is a marketing strategy to turn visitors into loyal customers. This customer journey is made up of several stages leading to a specific objective: to acquire new prospective customers.
To achieve this, several tools are available to you such as subscribing to a newsletter, downloading content, etc. It will also indicate at what level of the customer journey a prospect is located.
This tool is a sales funnel, which will allow you to attract your audience and guide them in this journey. In the process, your potential customers will go from visitors to prospects, then from customers to brand awareness ambassadors.
To limit paid traffic losses, it is necessary to optimize your marketing funnel. To do this, we have to think about “ user experience ” at every stage. That is, think about what your potential customers want and how you can give it to them.
Indeed, when a consumer faces a problem or feels a specific need, he will try to find the solution, in particular thanks to the internet. <<The more his inquiries are refined, the further he will get in his evaluation. It is then up to you to impose yourself on its path, by offering it your solutions, and thus move it forward in the direction you want, while avoiding leaks.>> *to revise
You can create as many marketing funnels as you have based on goals and personas. But remember to make them evolve based on real data, your goals, and changes in your personas.
A marketing funnel is an essential tool. It allows you to follow the progress of your leads in their journey. By establishing an effective strategy through marketing and sales funnel, you will be able to be more effective thanks to impactful messages sent at the right time. In addition, thanks to the marketing funnel, it is possible to:
thanks to the marketing funnel, you can analyze each step of the process, and determine which ones are not optimal.
every stage of the funnel has different levers that can be deployed to achieve your objective (example: SEO / SEA, lead magnets, optimization of landing pages, lead nurturing, etc.).
there is no point in wanting to sell at all costs, you must above all understand the problems and / or the needs of your prospective customer. This will allow you to adapt your content to the prospect's level of maturity.
your marketing funnels will create a coherent and progressive conversion journey. As the funnel goes, your prospect will be more and more ready to buy.
The contents of the marketing channels are thus divided: TOFU , MOFU and BOFU . Depending on your prospect's position in the process, the content you offer them will have to be different, in order to move them forward in your purchase funnel.
During this step, the Internet user becomes aware of his problem , it is the “ Discovery ” phase . He learns about his sector and the problems he thinks he is encountering. At this stage, his research is rather generic, it is therefore up to you to provide a response that is both generalist and with high added value, thanks to your expertise, to help him understand precisely his problem.
Content : blog articles, web stories , statistical reports, infographics, white papers, etc.
The second step corresponds to the so-called “ Consideration ” phase . The Internet user has identified his problem and tries to find what solutions could answer his problem.
Unlike the TOFU stage, his research is more precise. If some of the solutions appeal to him more than others, he will then get in touch with the company which, according to him, could solve his problem, in order to have more information.
This is when you will be able to convert your visitors into leads thanks to their identifications.
Contents : landing page, ebook, white papers, checklists, templates, webinars, simulators, case studies etc.
This third step corresponds to the “ Decision ” phase. It is crucial because this is when the visitor will complete the purchase.
After the MOFU stage, the Internet user can make a list and select the companies which appear to him to be the most willing to respond to his request. He will assess the proposals, formulate requests, in order to clarify his request and make his final decision. So you have to convince him that you are the right person!
The end goal is for them to make their decision based on the goal you have set for yourself: buy a product, subscribe to a subscription, make an appointment, etc.
Contents : demo request, customer cases, free audit.
If you want to know more about the concepts of lead, MQL and SQL, we invite you to read the article on the subject. These terms are not always clear, you would not be the first to get lost… ok, we admit, we too were lost before!
Before creating your marketing funnel, it is necessary to study the behavior of your audience and do consumer research. You must therefore use the persona method, in order to identify a marketing funnel that corresponds to them. It is the key element of any good strategy.
But not only that! Generating quality traffic is one of the central steps in effectively fueling your marketing funnel. There are different ways to attract visitors:
During this stage, your visitors are in the so-called “Discovery” phase. The challenge here is to answer the questions and / or the needs of your audience thanks to your content, without waiting for feedback.
In order to turn your visitors into qualified leads, you need to deliver useful content to your targets. This content should help your visitors in their reflections by providing them with solutions.
This content, free of charge, will be exchanged in return for information such as an email, a name, a telephone number, etc. This is when you need to identify and convert. This information will allow you to maintain contact with your targets.
During this step, it is imperative to use certain tools, such as:
integrated into your content (articles, emails, premium content) and on your website, these “buttons” must be attractive on the visual and on the offer. They allow you to reach your landing pages.
Landing pages help convert visitors into leads and gather information about your audience. In return, they allow you to send your lead the content they want.
content that “magnetizes” the prospect. They are sent against filling out a form on your landing pages, for example. For more precision, I recommend our article on the creation of effective lead magnets !lead magnets efficaces !
During this step, the Internet user goes from lead to MQL. When it is mature enough in its thinking and is ready to begin a buying process with you, it becomes SQL. This is referred to as lead qualification.
There are therefore two levels of lead qualification:
To switch from one to the other you can help yourself with lead nurturing. This method will make it possible to offer leads who have already expressed an interest in your products or services, content related to their issues.
This process will make them more “ mature ”, that is to say, move them forward on the journey to lead them to sales.
You have established contact with your prospects, it is now necessary to maintain a lasting relationship with them.
This is the area of focus of the sales team and it is essentially the sales process that will determine the chances of converting lead generation into a customer.
The work of marketing is not finished, however, decision content ( BOFU ) is particularly effective in supporting the sales process and a sales team needs relevant content to support its argument.
As you can see, the marketing funnel, in the vast majority of cases, will not allow you to “do without” a sales team. The objective of your funnel is to make its work infinitely easier thanks to a very high-quality qualification and engagement process.
The marketing funnel will present your solution or your offer as the one that best meets the needs of your prospects.
You have succeeded in capturing your audience and turning your prospects into customers. You will now have to pamper them and support them in their current and future purchasing journeys , thanks to brand loyalty.
Indeed, a satisfied customer will be able to more easily share his experience with your company and will therefore promote it. He will then become an ambassador for your company and allow it to develop with your potential targets.
According to a study by Harvard Business Review, acquiring new customers is between 5 and 25 times more expensive than retaining your current customers.
You must therefore continue to offer quality and personalized content to your customers and to pamper them, this same post-purchase , to RETAIN . You can also set up other means of loyalty, such as:
Beyond the recommendations, it is also the possibility of Up-sell (additional sales) which is at stake here.
You have set up your marketing funnel. Unfortunately, nothing happens? If so, one or more parts of your marketing funnel are not being optimized.
Do not panic! Several reasons can explain these dysfunctions.
We have all already abandoned a basket or stopped our registration during a subscription. Why? Because we got distracted or it took too long. Your marketing funnel must therefore go to the essentials and be integrated into the journey of your visitors if you do not want to lose them. So prioritize fluidity and play on the user experience.
If your marketing funnel isn't working, you may need to rework your targets. Your funnel must be built for a specific audience, with a particular purpose. If this is not the case, it will not correspond to anyone, and therefore you will not have any lead generation, or even see your conversion rate plummet!
You built a marketing funnel, but you don't know exactly how to use it? A marketing funnel must have a specific objective. Otherwise, neither you nor your visitors will know which direction to go. You will therefore not be able to establish an entire customer journey. So, identify them.
Perhaps the problem you are having is that your visitors are abandoning the pursuit of their customer journeys during the process. In order for them to want to move from one stage to another, it is necessary that you present an advantageous offer (example: trial offer).
The dysfunction of your marketing funnel can also come from your SEO. It is unlikely that a user will come into contact with your business if they cannot find you during their research to solve their problem or meet their needs. It is therefore essential to work on it.
It is necessary to work on the “ loyalty ” part of your process for your marketing funnel to be optimal. It is therefore essential to work on your emotional connection with your customers. Think about the strategy of your networks, your emailing, your blog etc.
Your audience may not trust you enough. Therefore, you need to prove your seriousness to your prospects. You have to show that you are the best, that they can follow you with their eyes closed. Use customer reviews and certifications to help promote the quality of your site and make exceptional blog posts.
You are probably losing visitors because of a much too long loading time. Internet users are by definition impatient, so they will not stay on your website if it is not smooth and fast. You need to check the load time of your website to optimize your marketing funnel.
You have been able to identify the problems with your marketing funnel. We will have to optimize it now! Rest assured, we are here to guide you.
The first element to optimize is your website of course! You have to look at the loading time of your website, analyze its design (is it responsive, easy to understand?). Work on your keywords and their semantic field, integrate links (internal links to reference your pages) and work on your image. You can use tools like Page speed insight or GTmetrix to help you with your analysis.
It is possible to configure a visualization of your marketing funnel using Google Analytics. Thanks to the data that this will bring you, you will be able to identify at what stage your visitors are leaving the marketing funnel. You just need to define goals and the pages you want to analyze. You will be able to identify problematic pages and implement the right actions.
You also need to focus on your landing pages. Test the title of your landing pages (in order to know which ones capture the attention of visitors), its text (you have to highlight the advantages of your offer), its color (try different colors for the background and the text to analyze those which work best) and the font size (what impact on the conversion?).
On this subject, very broad, the best is to deepen with our guide to landing pages that convert .
The call-to-action will help you bring visitors to the desired objective. They can be found in several places. In order for them to work, they must be very convincing! To achieve this, you must think about its design (colors, typographies, shapes etc.) and work on your expressions so that they are impactful. The location of the CTA is also important and above all be careful, too much CTA kills the CTA.
This method will allow you to lose as few prospects as possible during their journey. These are practices that allow you to automatically trigger a marketing action when an event X occurs (example: sending a notification to a lead when new content is released).
The marketing automation refers to the automation of actions and marketing strategies. It will be very useful to you throughout your marketing funnel to perfect your relationships with your potential customers. These tools allow you to implement your lead nurturing and your lead scoring effectively.
Funnel marketing is a marketing strategy that turns an average visitor into a loyal, repeat customer. This customer journey is made up of several stages leading to a specific objective: to acquire new customers. It will also indicate at what level of the customer journey a prospect is located.
TOFU: During this step, the Internet user becomes aware of his problem, this is the "Discovery" phase. Content such as blog posts are suitable. MOFU: The Internet user has identified his problem and is trying to find what solutions, this is the so-called "Consideration" phase. The contents as the templates are adapted. BOFU: This is the "Decision" phase. It is crucial because this is when the visitor will complete the purchase. You can then offer free audits.
The marketing funnel allows you to follow the progress of your leads in their journey. By establishing an effective strategy through funnel marketing, you will be able to be more effective thanks to impactful messages sent at the right time.
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